Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
We offer flat rate shipping based on total order amount. At the moment I can only ship within the UK.
| Shipping option | Estimated delivery time (after receipt of shipping confirmation email) | Price |
| United Kingdom | ||
| Total order price £0.00-£25.00 | 2-4 business days | £2.00 GBP |
| Total order price £26.00-£50.00 | 2-4 business days | £3.00 GBP |
| Total order price £51.00-£75.00 | 2-4 business days | £5.00 GBP |
| Total order price over £75.00 | 2-4 business days | Free |
| Cards | 2-4 business days | Free |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cheshire Cat Crafts is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the maximum period after receiving your shipping confirmation email, please contact us at cheshirecatcraftsgb@gmail.com with your name and order number, and we will look into it for you.
Please see our returns policy for details of shipping for returns.
In the event that your order arrives damaged in any way, please email us as soon as possible at cheshirecatcraftsgb@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at cheshirecatcraftsgb@gmail.com.